Support

Common questions and how to get help.

My reminders aren't arriving

• Open Settings → Notifications inside the app and confirm the permission is granted.
• On iOS: check Settings → PillMe → Notifications — "Allow Notifications" must be on, and "Time Sensitive Notifications" is recommended.
• On Android: check Battery settings → Unrestricted so the system doesn't throttle PillMe in the background. Also enable "Allow alarms & reminders" under app info.
• Focus modes (Do Not Disturb, Sleep, Work) can silence notifications — add PillMe to your "allowed" list if you want medication reminders to break through.

How do I back up my data?

Open Settings → Export backup. You'll get a JSON file that you can save to iCloud, email to yourself, or transfer to another device. You can also share the backup as a QR code to scan with another PillMe install.

Can I sync across devices?

PillMe has no cloud service, so there is no automatic sync. If you want your schedule on another device, export a backup on the first device and import it on the second.

How do I move to a new phone?

Install PillMe on the new phone. On the old phone, open Settings → Export backup and share the file to the new phone. On the new phone, open Settings → Import backup and pick the file.

I want to delete my data

Inside the app, delete medications individually, or simply uninstall PillMe — the entire app sandbox is removed and nothing is retained elsewhere.

I have a bug or feature request

Please open an issue at the app's repository, or contact the publisher at the email address listed in the App Store / Play Store listing.

Is PillMe free?

Yes — the core experience is free and always will be. Any future extras will be clearly optional.